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Privacy Policy

Effective: September 22, 2026
Axle Lane LLC · Scottsdale, Arizona · contact@axlelane.com · (602) 823-9755

This Privacy Policy describes how Axle Lane LLC collects, uses, discloses, and protects personal information when you visit axlelane.com, request a quote, tender a shipment, or otherwise interact with our services.

1. Information We Collect

Information you provide directly:

  • Contact information: name, email, phone, mailing or business address.
  • Shipment information: pickup and delivery locations, vehicle details (year, make, model, VIN, condition), transport preferences, timing, auction or dealer information.
  • Commercial account information: business name, business type, estimated volume, primary lanes, contact person, payment information.
  • Carrier setup information (for motor carriers): company name, MC/USDOT numbers, insurance certificates, W-9, payment information, dispatcher contact.
  • Communications: the content of messages you send us by email, phone, text, or through website forms.

Information collected automatically when you visit axlelane.com:

  • Device and usage data: IP address, browser type, operating system, referring URL, pages visited, time on page.
  • Cookies and similar technologies used to keep the site working, remember preferences, and measure performance. You can control cookies through your browser settings.

Information from third parties:

  • Motor carriers and their dispatch systems: shipment status, driver contact, delivery confirmations.
  • Service providers: payment processors, form and CRM providers, analytics, hosting, email delivery.
  • Publicly available sources: FMCSA authority and safety records, business registration data. We do not knowingly collect personal information from children under 13.

2. How We Use Information

We use personal information to:

  • Provide brokerage services: prepare quotes, source motor carriers, dispatch, and communicate shipment status.
  • Verify the identity and eligibility of carriers and customers.
  • Process payments and maintain financial records.
  • Communicate with you about your quote, shipment, account, invoice, or claim.
  • With your separate consent, send you SMS text messages about your shipment (see our SMS Terms).
  • Maintain records required by federal transportation law and state law.
  • Investigate fraud, protect our rights, comply with legal process, and enforce our Terms.
  • Improve the website and services using aggregate analytics.

We do not sell personal information. We do not share personal information for cross-context behavioral advertising as those terms are defined under the California Consumer Privacy Act or comparable state statutes.

3. Who We Share Information With

We disclose personal information only as needed to run the brokerage:

  • Motor carriers assigned to your shipment: name, contact, pickup/delivery details, and vehicle information necessary for the carrier to perform the transportation.
  • Service providers acting on our behalf: hosting, email, form software, CRM, analytics, payment processing, SMS delivery. Contractually restricted to using information only to
    provide services to Axle Lane.
  • Auctions, dealers, or other origin/destination parties as necessary to coordinate pickup or delivery.
  • Legal and regulatory: to comply with subpoenas, court orders, FMCSA investigations, or other lawful process, and to protect the rights, safety, or property of Axle Lane, our customers, or the public.
  • Business transfers: in connection with a merger, sale, financing, or acquisition, personal information may be transferred subject to standard confidentiality protections.

We do not disclose personal information to third-party advertisers.

4. SMS Consent Is Not Shared

If you opt in to receive SMS text messages from Axle Lane, that consent applies only to Axle Lane. We do not share, sell, or transfer your SMS opt-in consent or your mobile phone number for text-messaging purposes to any third party, affiliate, parent company, or subsidiary for any purpose. This complies with the FCC one-to-one consent rule under the Telephone Consumer Protection Act.

5. Data Retention

We retain personal information for as long as necessary to provide services, maintain business records, comply with federal transportation recordkeeping requirements (generally three years for broker records under 49 CFR § 371.3), enforce our Terms, and resolve disputes. When information is no longer needed, we take reasonable steps to delete or de-identify it.

6. Data Security

We use administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. No system is
100% secure. If we learn of a security incident affecting your personal information, we will notify you as required by applicable law.

7. Your Privacy Rights

Depending on where you live, you may have some or all of these rights regarding personal information we hold about you:

  • The right to know what personal information we collect, use, and disclose.
  • The right to access a copy of that information.
  • The right to request deletion of that information.
  • The right to request correction of inaccurate information.
  • The right to opt out of the sale or sharing of personal information (we do not sell or share).
  • The right to opt out of profiling that produces legal or similarly significant effects (we do not conduct such profiling).
  • The right to non-discrimination for exercising your privacy rights.
  • The right to appeal a denied privacy request.

To exercise any of these rights, email contact@axlelane.com with “Privacy Request” in the subject line, or call (602) 823-9755. We will verify your identity before responding, typically by matching information you provide against records we already have. We respond within the timelines required by applicable state law, generally 45 days.

You may authorize an agent to make a request on your behalf. We will require written authorization and identity verification.

California residents have specific rights under the California Consumer Privacy Act as amended by the California Privacy Rights Act. In the 12 months before the effective date of this
policy, we collected the categories of information described in Section 1 for the purposes described in Section 2 and disclosed those categories to the recipients described in Section 3. We do not sell personal information and do not share personal information for cross-context behavioral advertising. Because we do not sell or share for cross-context behavioral advertising, Do Not Track and Global Privacy Control signals do not change what we do.

8. Third-Party Links

The axlelane.com website may link to third-party websites such as FMCSA SAFER and Google Maps. We are not responsible for the privacy practices of those sites. Review their privacy policies before providing any information.

9. U.S. Only

Axle Lane is based in Arizona and operates in the United States. Personal information you provide is processed in the United States.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top reflects the current version. Material changes will be posted on this page. Continued use of the services after an update constitutes acceptance of the revised policy.

11. Contact

Axle Lane LLC — Privacy
Email: contact@axlelane.com (subject line: “Privacy Request”)
Phone: (602) 823-9755
Scottsdale, Arizona